CHILDREN 12 AND UNDER MUST BE ACCOMPANIED BY AN ADULT.

Greater Austin Comic Con Policies

Greater Austin Comic Con is vitally interested in the ongoing health and safety of our employees, as well as that of our clients, visitors, and guests. Greater Austin Comic Con has adopted this policy to ensure that we minimize the threat of injuries associated with weapons or props on our premises. As such, possession of a weapon is prohibited while on company premises and anywhere else that company business, is conducted. Due to the nature of our business a series of guidelines for safe weapon and prop rules have been established.


General Rules

Refund Policy

Tickets and Badges are non-refundable. For the safety of all in attendance at the show, if you are feeling ill with COVID-like symptoms in the days leading up to the event, please reach out to info@greateraustincc.com so we can work with you to monitor the situation based on CDC and local guidelines in place at that time.

Clear Bag Policy

H-E-B Center has a select number of prohibited items that cannot enter the facility. This includes the size and type of bag that can be brought in.

Vendor Shopping bags that are given with purchase are allowed.

Cosplay and Costume Weapons Policy

When in doubt, don't hesitate to ask! Direct additional questions to info@greateraustincc.com

Harassment Policy

Greater Austin Comic Con is a safe place. This means we expect it to be a safe environment for fans of any ethnicity, creed, religious background, political background, gender, gender identity, sexual identity, sexual orientation, fandom, etc. We do not tolerate harassment in any form. This includes, but is not limited to: physical assault, verbal harassment, sexual harassment, stalking, unwanted physical contact, unwanted advances, or inappropriate photography.

Harassment is defined by the victim. If it is determined–either by observation or by complaint–that an individual or group has harassed another attendee, any or all the following things may occur. That individual or group may be:

For your own safety, if you feel that you are being harassed, please report your problems to us before anyone else. If you cannot find a staff, crew, or volunteer member to assist you, please go to the information desks located near registration or near the entrance of the exhibition floor. Please report to us before taking matters into your own hands (such as personally confronting the aggressor or posting on social media). We have professional security, and they are properly equipped for these contingencies.

Photography Policy

Photography is allowed, but not in high-traffic areas. This includes near doors and in busy hallways. Please move to a designated photography area to take photos.

Inappropriate photography is not permitted. Inappropriate photography is defined as photography where the subjects feel they are being stalked, exploited, degraded, or disrespected through being photographed. While it is reasonable that photographers will be photographing costumers/cosplayers and other parts of the convention, should this photography become harassing or sexual in nature, the photographer will be subject to the harassment policy.

Weapons Policy

Do not bring real swords, guns, or any type of authentic weapon to the show–only props are allowed! Simulated or costume weapons are allowed as part of your costume if they comply with the following rules:

Service Animals

We love our animal friends, but the convention center prohibits all animals on its campus. This includes therapy or anxiety pets. Only animals trained to aid an individual with a disability, through a specific action, are allowed.

Accessibility

Greater Austin Comic Con strives to create an inclusive and friendly environment for all its attendees. We are happy to provide a variety of services to help you enjoy your experience!

Accessibility and Companion Bracelets

Greater Austin Comic Con provides accessibility bracelets for those with mobility, vision, hearing, or other difficulties that allow attendees and one companion wearing accessibility and companion bracelets to access lines for autographs, and photo-ops much more quickly and has access to seating for panels after Fast Pass seating and before general admission.

American Sign Language (ASL) Requests

ASL interpreters are available on a limited capacity through Blue Sun Interpreting, LLC. Requests for ASL interpreters can be requested by sending your request to bluesunasl@gmail.com

General Accesibility of the H-E-B Center

  • Grounds, walks and floor surfaces along accessible routes are stable, firm, and non-slip under most weather conditions.
  • Sidewalks, leading from the front driveway loading and unloading zones for shuttle buses and taxis, and leading to the main facility entrances, are free of abrupt changes in surface level.
  • Sidewalks and ramps have a 36 inch clear opening.
  • All thresholds at exterior doors are flush with the floor.
  • All stairs have handrails.

Restrooms

  • Restrooms for each gender are available in public areas.
  • Family area restrooms are also available in public areas.
  • Restroom entrances have a clear opening of 32 inches
  • All restroom dispensers and accessories are within reach of a person seated in a wheelchair.
  • The accessible toilet stall is arranged to provide either side or front approach by someone in a wheelchair.
  • Grab bars are of sufficient length located along the sides and back of the accessible stalls.

Still have questions? Feel free to email your question to info@greateraustincc.com and we'll get back to you with an answer as soon as possible!

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