CHILDREN 12 AND UNDER MUST BE ACCOMPANIED BY AN ADULT.

FAQs

What is the Refund Policy?

Tickets and Badges are non-refundable. For the safety of all in attendance at the show, if you are feeling ill with COVID-like symptoms in the days leading up to the event, please reach out to info@greateraustincc.com so we can work with you to monitor the situation based on CDC and local guidelines in place at that time.

What is Greater Austin Comic Con doing about Coronavirus?

Ensuring the safety of all our fans and exhibitors is our top priority, and we are following the suggestions of CDC, US, and state public health guidelines as they develop around the COVID-19 virus.

Who Needs a Ticket?

All attendees six-years-old and up need a ticket to enter Greater Austin Comic Con.  We recommend all children under 18 must attend with an adult, and all children under 13 must have an adult with them while attending Greater Austin Comic Con.

Child tickets for kids ages 6-12 are available on Ticketmaster and at the door.

Kids 5 and under are free!

Is there Parking at the H-E-B Center?

You will find ample parking in the surrounding parking lot around the H-E-B Center and behind the convention center. The venue will charge a parking fee during the weekend of the show.

Is there a Security Check?

Yes, there is. We have put in place a bag check to ensure no weapons are brought into the H-E-B Center. We will have directional signs along with staff on hand should you have any questions. Please note: We DO NOT hold any items that are not allowed at the show for pick up later.

We will be following H-E-B Center's Clear Bag Policy. Please read about the limitations here.

Where are Entry Points?

All badge/wristband holders will use the Main, North and South entrances. 

If you park in the H-E-B Center parking area, please look for directional signage on entrance points.  Entrance through the rear doors at the Convention Center will NOT be allowed.

Is there a Dress Code?

Yes. In keeping with our family-friendly atmosphere, and for health and safety reasons, Greater Austin Comic Con enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar, or offensive language or graphics is not permitted at any time. Admission to Greater Austin Comic Con may be denied if clothing is deemed by Greater Austin Comic Con management to be inappropriate.

Can I Wear a Costume?

Absolutely! Greater Austin Comic Con encourages costumes and cosplay.  Please make sure, though, your costume follows our costume and cosplay policy.

Attendees who do not follow to these guidelines may be required to modify their costumes, refused entry, or asked to leave.

What are the Food Options at the Show?

Food options will be provided by the H-E-B Center. The arena food and beverage locations are located throughout the venue and will be open to get both food and drink. You can view the options here.

If I bring my own Item with me, will a guest sign it?

Typically, yes, but not always. You would need to ask each guest individually.

How do I receive my badge and merchandise that I ordered online?

General Admission orders placed online must be picked up at the event in the designated Online Sales section at the registration area in the H-E-B Center. For pick up, you will need a printed copy of the order confirmation or a copy of the confirmation email on your smart phone. If you chose Mobile Tickets through Ticketmaster, you will need to login to your Ticketmaster account and show the ticket barcode upon entry.

What if I Lose my Badge/Wristband?

Badges/wristbands that are lost, stolen or damaged cannot be replaced. Please take care of your badge/wristband–it is your only valid entry into the event.

Still have questions? Feel free to email your question to info@greateraustincc.com and we'll get back to you with an answer as soon as possible!

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